Payment and Refund Policy - NistCheck

1. Payment Terms

• Subscriptions: Access to the Service is provided on a subscription basis. Fees and billing cycles (e.g., monthly, annually) will be displayed at the time of purchase.
• Payment Methods: Payments are processed securely through our third-party payment provider (i.e., Stripe). You must provide valid payment details to maintain access.
• Billing: Subscriptions will automatically renew at the end of each billing cycle unless cancelled prior to renewal.
• Taxes: All fees are inclusive of applicable taxes based on New Zealand tax requirements.

2. Refund Policy

• General Rule: Payments are non-refundable except as described in this Policy or where required by law.
• Prorated Refunds: If a refund is approved, it will be adjusted to account for:
  • The period of Service already used.
  • Non-recoverable transaction or processing fees charged by the payment provider.
• Manual Processing: Refunds are processed manually by our team and may take up to 7 working days to complete.

No Refunds For:

• Failure to use the Service after purchase.
• Downtime or service interruptions (though we will work to ensure reliability).
• Termination of your account due to violation of our Terms and Conditions.

3. Cancellations

• You may cancel your subscription at any time through your account settings or by contacting us.
• Cancellation will take effect at the end of the current billing cycle. You will retain access until that date.
• We do not offer partial refunds for unused portions of a subscription term, unless required by law.

4. Disputes

If you believe a payment has been made in error, please contact us within 14 days of the charge. We will review and resolve disputes in accordance with this Policy.

5. Changes to This Policy

We may update this Payment and Refund Policy from time to time. Updated versions will be posted on this page with the revised effective date.

6. Contact Us

For questions about billing, payments, or refunds, please contact: